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  • +91 93211 10311, +91 87795 83498

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SERVICE & SUPPORT

From First Consultation to Long-Term Performance

Prikan’s Sales and Support team works as an extension of your manufacturing operations. From initial consultation and machine selection to installation, commissioning, and lifecycle support, we ensure a smooth and reliable experience at every stage. Our experts help customers choose the right solutions for their applications, while our dedicated service network provides prompt technical assistance, preventive maintenance, genuine spare parts, and remote diagnostics. With strong pan-India reach and global capability, Prikan delivers dependable support that keeps production running efficiently.

Service & Support offered for
Existing Machines

Installation & Commissioning

Prikan ensures that every machine installation is handled with technical care and complete process understanding. Once the machine reaches the customer’s site, our team supports the setup, alignment, utility connection guidance and commissioning process to make sure the system is ready for smooth production. We do not treat installation as only placing the machine on the shopfloor. Our focus is to validate machine performance, check operating parameters, observe trial runs and ensure the machine is functioning as expected in the actual production environment. This helps customers avoid early-stage errors, reduce setup confusion and begin production with better confidence. From machine positioning to process readiness, Prikan works closely with the customer team so that the transition from delivery to production start-up becomes faster, safer and more reliable.
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Maintenance Packages

Regular maintenance plays a major role in keeping injection moulding machines productive for the long term. Prikan’s maintenance support is designed to help customers reduce unexpected breakdowns, protect machine health and maintain consistent production performance. Through planned inspections and technical support, key machine areas can be checked before small issues become bigger problems. This helps manufacturers control downtime, improve machine life and avoid production losses caused by neglected maintenance. Our approach focuses on preventive care rather than only emergency repair. For customers, this means better uptime, smoother operations and improved confidence in daily production planning. With structured maintenance support, Prikan helps businesses keep their machines reliable, efficient and ready for continuous manufacturing demands.
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Spare Parts Support

In manufacturing, even a small spare part delay can affect the entire production schedule. Prikan understands this and provides dependable spare parts support to help customers keep their machines running with minimum interruption. We focus on supplying genuine and compatible spare parts that support machine performance, safety and long-term reliability. This reduces the risk of using incorrect or low-quality replacements that may damage the machine or affect output quality. For buyers, strong spare support means faster recovery during machine issues, better uptime and lower production losses. Prikan’s support helps customers maintain continuity in operations and protect their investment over the machine lifecycle. Our goal is simple, when a part is needed, the customer should receive the right support at the right time.
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Remote Diagnostics

Prikan’s remote diagnostic support helps customers receive faster technical guidance when a machine issue needs quick attention. Instead of waiting immediately for an on-site visit, our technical team can first understand the issue through machine readings, error indications, operating behaviour, controller inputs and customer-shared observations. This helps identify possible causes, guide basic troubleshooting and decide the next step more efficiently. For manufacturers, this saves time, reduces confusion and helps avoid unnecessary stoppages wherever possible. Remote support is especially useful for early diagnosis, process-related queries and basic technical assistance. When an on-site visit or spare replacement is required, the team can respond with better clarity because the issue has already been studied. This makes service support faster, more informed and more practical for real production environments.
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